Delete youraccount.

You can delete your Classmate account in the app. Open Settings and choose Delete account. You do not need to email Nexup first.

Classmate asks you to confirm it is you before deletion runs. An email-and-password account enters its password. A Google account signs in with Google again. An account that uses Sign in with Apple signs in with Apple again, and Classmate asks Apple to revoke that app’s token.

When that succeeds, Classmate calls a Cloud Function that deletes the signed-in account and the data tied to it in Classmate’s database:

• The Firebase Authentication user, so the same sign-in can no longer be used.
• The profile document (email, name, username, selected campus, followed classes, and related account fields) and the list of accounts you blocked.
• Meetup posts you wrote, including comments and agent results stored on those posts.
• Campus posts you wrote, including the votes stored on those posts. Posts shown without a name are still tied to the account that wrote them, and they are deleted with the account.
• Comments you wrote on other people’s posts. The comment count on those posts is reduced.
• Reports you filed.
• On that device, the local list of posts and comments you had hidden.

If deletion fails or you cannot sign in to finish it, email support@nexupnow.com from the address on the account and describe what happened. That address is for help with the process. It is not an extra step when deletion in Settings works.

The same deletion function does not remove everything that might mention the account:

Official class catalogs and professor listings. Those are not personal account data.

Votes you cast on other people’s campus posts. The deletion function removes votes stored on posts you wrote. It does not walk other people’s posts to remove your vote.

A rate-limit record used to slow repeated AI requests. That record stores a request count and timestamps for your account, not the text you submitted. The deletion function does not remove it.

Server logs created while operating the service. Cloud Function logs can include a user id. This policy does not set a retention period for those logs.

Text already sent to OpenAI if you used drafting before you deleted the account. Deleting the Classmate account does not change how OpenAI handles that earlier request. See the AI section of the privacy policy.

The full description of what Classmate collects is in the privacy policy. Support for a deletion that did not finish is support@nexupnow.com, and the support page lists what that address is for.